Last updated: August 7, 2026
Refund Policy
This policy explains subscription cancellation and refund requests for TradeVellum.
Subscription Cancellation
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period, and you will not be charged for another billing period. You will retain paid access until the current period ends.
7-Day Satisfaction Guarantee
If TradeVellum is not right for you, you may request a full refund within 7 calendar days of your first paid subscription purchase. You do not need to demonstrate a technical problem. This guarantee applies to the initial subscription payment and does not apply to later renewals, duplicate refund requests, fraud, or abuse.
How to Request a Refund
Contact support@tradevellum.com within 7 calendar days of your first payment and include the email address used for your purchase and the transaction date. For purchases processed by Paddle, you may also submit a request through Paddle Buyer Support at paddle.net.
Processing and Access
Approved refunds are returned to the original payment method. Processing time depends on the payment provider and your financial institution. Refunding a subscription may end access to the associated paid features.
Consumer Rights
Nothing in this policy limits any mandatory cancellation, withdrawal, refund, or consumer-protection rights that apply in your country. Where those rights provide greater protection, they will apply.
Contact Support
To ask a billing question or request a refund, email support@tradevellum.com.